We have a 14 day return guarantee, which means you have 14 days to request a return after you have received your item. Pure Trend does not accept returns after 14 days from the delivery date. Please remember that we DO NOT OFFER FREE RETURNS OR RETURN LABELS. It is the customer's responsibility to cover the return shipping if the customer regrets their purchase.
On Pure Trend We prioritize your satisfaction and strive to provide a smooth shopping experience. Please take a moment to familiarize yourself with our comprehensive returns and refunds policy, which outlines your rights and obligations when initiating a return or refund.
Return Policy
14-day return policy
You have 14 days from the date of delivery to request a return for all non-defective items. Please note that returns will not be accepted after this period.
Responsibility for return shipping
The customer is responsible for return shipping costs unless the product is defective or we have packaged the item incorrectly. We do not offer free returns or return labels.
Conditions for returns
To be eligible for a return, the item must be unused, unwashed, free of stains, pet hair and distinct odors, with all product labels intact.
Exceptions for returns
Some items cannot be returned for health and safety reasons, such as perishable goods, custom-made products, personal care products, hazardous materials, and flammable liquids or gases.
Unclaimed goods
For goods not collected, a fee of 79 SEK will be charged to cover administrative costs from the freight forwarders.
Refund Policy
Processing refunds
Once we have received and inspected the returned item, we will process your refund within 14 days. If it is a service, the refund will be initiated within 14 days from the date you informed us of your decision to cancel the service.
Refund method
Approved refunds will be issued using the original payment method.
Damage and faults
Reporting defective goods
Please inspect your order upon delivery and notify us immediately by email at Anton.ehn@puretrend.se if the item is defective, damaged or if you have received the wrong item. Reports of defects must be made within 48 hours of receipt of the delivery.
Refund exceptions
Refund without returning the product
Refund requests without returning the product will not be processed. In exceptional cases, we may offer a partial refund of 50% along with a store credit, allowing you to keep the item.
Delivered goods not received
If the tracking number indicates successful delivery but you have not received the item due to incorrect address information, we can offer a refund upon receipt of a secure delivery address, subject to a handling/shipping fee of 70 SEK.
Cancellations
Order Cancellation Policy
Cancellations and changes to order information are STRICTLY accepted within 24 hours of placing the order (if the order has not yet been completed). Please contact us via email at Anton.ehn@puretrend.se and provide your order number.
Pure Trend assumes no responsibility for delays or errors due to circumstances beyond the company's control, including but not limited to labor disputes, fires, wars, government decisions, reduced or non-existent deliveries from suppliers and other unpredictable factors. Furthermore, the company shall not be held responsible for any changes to products or product features made by the respective supplier or other factors beyond our control.
Pure Trend further disclaims all liability for any direct or indirect damages or losses that may be suffered by the customer as a result of the purchase or use of our products or services. It is the customer's responsibility to use the products in accordance with the guidelines provided and to exercise caution when handling them.
Although we strive to provide accurate and up-to-date information on our website, we do not guarantee the completeness, accuracy, reliability, suitability or availability of the information, products or services provided. Use of our website and our products is at the customer's own risk.
For any return-related inquiries or questions, please contact us at Anton.ehn@puretrend.se We are here to help you and ensure that you are satisfied with our products and services.
Company information:
Company name: Pure Trend
Address: Volymvägen 7, Täby 187 59
Phone number: (We currently do not have customer service by phone)
Email: Anton.ehn@puretrend.se